OOS Hotline (for general questions)
+49 (0)211 4560-400

Only for traders



Can I return unused parking permits?

No. Ordered Parking permits cannot be returned.


Where do I get my parking permits?

Parking permits can be obtained at the service office of Messe Düsseldorf. Information about the location of the service office and how to get access to the venue can be found in our Last Minute Mailing.

In case you didn't receive our Last Minute Mailing, please contact us at:


Do I need a construction / dismantling pass?

Yes. Construction and dismantling passes for stand constructors are required. For the application, the stand constructor must be accredited and a stand construction permit must be available. For the detailed procedure / application please visit the website fo the exhibition grounds operator Expocenter.

Exhibitor passes are valid for the entire period (set-up / dismantling and duration).

Exhibitor passes must also be ordered for standby / service personnel during the runtime.


Where do I get my exhibitor passes?

Exhibitor passes can be obtained at the service office of Messe Düsseldorf.

Information about the location of the service office and how to get access to the venue can be found in our Last Minute Mailing.
In case you didn't receive our Last Minute Mailing, please contact us at:





Can I still order products and services after the expiry of the order deadline?

Please send us your request, we are happy to check if there is anything possible, but we cannot promise.
Contact us at:


Do I have to apply for early assembly?


What are the assembly and dismantling dates and times?

  • 21.01.2022 = Only delivery of machines = 10:00 a.m. - 08:00 p.m.

  • 22. - 24.01.2022 = Construction = 08:00 a.m. - 08:00 p.m.

  • 25. - 27.01.2022 = Opening hours of event = 10:00 a.m. - 08:00 p.m. (for visitors)

  • 28.01.2022 = Opening hours of event = 10:00 a.m. - 04:00 p.m. (for visitors)

  • 28.01.2022 = Dismantling = 04:30 p.m. - 08:00 p.m.

  • 29. - 30.01.2022 = Dismantling = 08:00 a.m. - 08:00 p.m.
The opening hours for exhibitors are from 08:00 a.m. - 08:00 p.m. during the fair.

An extension of the hall opening hours is possible on request for a fee. Please contact us at:


Where do I find a checklist / schedule or order deadlines?

You will find a schedule at the top of the shop page, left-hand corner.



Exhibitor profile


How can I log in / register in the OOS?

You can log in / register with your personal email address and your personal password.


What do I need to do when my address or other details have changed?

Send your change request to:

To help us change your exhibitor's details in the right places, please let us know where exactly a change should be made:

1. Company details from your registration

2. Exhibitors' database of the event website / catalogue entry

3. Correction of the billing address specified in the registration





Which services are included in the media fee?

The media fee to be paid by each exhibitor is used for the publication of exhibitor data in electronic media (e.g. online catalog) and the use of the event portal by exhibitors. Information on the services included can be found in the registration documents on the event portal.. 





Is there any visitor registration?

You can find information at the homepage


What should be observed for machine demonstrations and audiovisual presentations?

Presentations of any kind should be kept to a minimum in the interest of other exhibitors and visitors. Noise levels at the stand boundary must not exceed 75 dB(A).

Do I need a permit for photography?

Photography on the venue and in the halls, especially photos of stands and exhibits, is prohibited.
Messe Düsseldorf GmbH is entitled to use recordings of all kinds for its own and general publications. 

How can my customer redeem their admission ticket vouchers?

Your customer can redeem the voucher directly on the website under "Vistior" / "Ticket & Registration" / "voucher".


Who can answer my questions regarding visa issues?

Please contact the Russian embassy / Consulate in your country directly or travel agency with Russian experience that you trust.
Messe Düsseldorf ist not able to issue invitation letters.


What services are included in shell scheme packages?

Information on this topic can be found in the general and special conditions of participation at the event portal


Can I hand out brochures all over the venue?

Exhibits, printed materials and advertising materials may only be displayed within the rented stand area, not in aisles or on exhibition premises.



Group participation member / Co-exhibitor


How do I get group participation members and co-exhibitors registered?

Information can be found at the event website





When will I receive my invoice for stand rental and orders?

The invoice of stand rental will be sent to you directly with your admission.
The invoice of technical services / additional items will be sent out approx. 4 weeks before assembly starts.


How can I enter a deviation invoice address for my space rental / orders?

Enter the deviating invoice address in the comment box at the end of the order process.





Am I permitted to use my own cranes, forklift trucks or work platforms?

No. Please note that in accordance with our technical standards and due to health and safety regulations, only cranes, forklift trucks and work platforms provided by the service partner of Messe Düsseldorf GmbH are permitted.


Who can help me on customs issues?

Please contact the official freight forwarder:
Schenker (Deutschland) AG
Großenbaumer Weg 10
40472 Düsseldorf

Mr. Martin Wagner
Tel. +49 211 6504 5923


Where can I store exhibits / materials?




Why can't I order everything?

Generally orders can only be placed if there is a valid registered stand order.
If your stand order is not (yet) valid, you cannot place orders in OOS.
If you are part of a group participation, it is possible that you only have restricted order rights due to an existing agreement with your group organizer.
Other possible reasons:
  • The order deadline has expired.
  • The product or service is sold out.
  • The registered stand order is blocked for certain reason.

Can I still request services / products after the order deadline?


How do I find out whether my order has been successful, i.e. my order status?

Go to the relevant items in the order summary. There you will see the current status of your order, e.g. “order is being processed” or “order has been confirmed”.


Can I request parking permits after the expiry of order deadline?


When is the late booking surcharge applied?

When the deadline has expired, all products will be subject to late order surcharge. The schedule of deadlines is listed at the top of the shop website, left-hand corner.
This surcharge also becomes payable if submitted documents are incomplete and clarification is required for the relevant technical services, so that we are unable to prepare appropriately and take required measures.


Can I cancel a product / service?

You can request cancellation inquiry in OOS. We will check your inquiry and inform you accordingly.


Can I order media services before admission?

Some events allow you to order media services before you are admitted, albeit on condition that admission will be provided later. If this is the case, you will be notified by email sufficiently well in advance.



Plans & stand construction


How can I find out my stand neighbour?

Your will find the link to the interactive hall plan in the OOS in the "My Account" area in the stand management. There you will find the location of each exhibitor.


Where can I find my stand sketch?

Once you are admitted to the event you will find the admission document, stand sketch and a link of the interactive hall plan in OOS under “My Account”.


Where do I find the technical guidelines?

Please follow the link: Technal Guidelines


Can I exchange shell scheme package services free of charge?

An exchange of shell scheme package services free of charge is not possible.





What's the address for the delivery of exhibits / materials at my trade fair stand?

EXPOCENTRE Fairgrounds
Fairgrounds Krasnaja Presnja
c/o ***Company name***
Krasnopresnanskaja nab. 14
123100 Moscow, Russia

Messe Düsseldorf cannot receive exhibition materials on your behalf. So please make sure materials are received at your stand by a person you have authorised for this purpose.

If this is not possible, storage and subsequent delivery to the exhibition stand can be arranged by Messe Düsseldorf GmbH’'s contract forwarding agents:

Schenker (Deutschland) AG
Großenbaumer Weg 8
40472 Düsseldorf

Mr. Martin Wagner
Tel. +49 211 6504 5923